We want you to fully enjoy your items. However, if you wish to return an order placed on silkbyancuta.com, please complete the form below.

Under European consumer law, you have the right to withdraw from your purchase and return the products within 14 calendar days of physically receiving your parcel, without needing to provide a reason.

Return Acceptance Conditions

To allow us to process your refund request, please ensure the items meet the following criteria:

• Impeccable condition: Products must be returned in the exact condition they were received. They must be unworn, unwashed, unperfumed, and free of makeup marks, stains, or scratches.

• Packaging and tags: Items must have all original tags attached and be returned in their original packaging.

• Exempt items (hygiene reasons): Products that come into direct contact with the skin or hair (e.g., sleep masks, pillowcases, hair scrunchies, lingerie), as well as custom-made or personalized products, cannot be returned if they have been unsealed or tried on after delivery.

Our Right of Refusal

We reserve the right to refuse a return and withhold the refund if the returned products do not meet the conditions stated above (e.g., they show signs of wear, defects caused by improper handling, or are returned outside the 14-day legal timeframe). In such cases, the package will be shipped back to you, and the return shipping costs will be solely your responsibility.

How to Proceed

1. Fill out the form below with your Name, Email Address, and Order Number (you can find this in your order confirmation email).

2. Click the submit button and complete the short security check (CAPTCHA).

3. Both you and our team will receive an automatic email confirmation. We will review your request and get back to you as soon as possible with the return shipping address and further instructions.