Shipping policy

Effective date: 14.09.2025
Website: https://silkbyancuta.com
Brand name: Silk by Ancuța

1. Shipping Providers

  • For deliveries within Romania, we primarily use FanCourier.

  • For international deliveries (EU, USA, other markets), we primarily use UPS.

  • In certain cases, we may use alternative courier services if required for faster or safer delivery.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • Romania: usually 1–3 business days after dispatch.

  • European Union: typically 3–7 business days after dispatch.

  • USA & International: typically 7–14 business days after dispatch.
    Delivery times are estimates and may vary depending on destination and courier availability.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and weight.

  • Promotional free shipping offers may be available from time to time.

5. Tracking

  • All orders are shipped with a tracking number.

  • Once your order has been shipped, you will receive an email with tracking details.

6. Customs and Import Duties

  • For orders outside the EU, additional customs fees, import duties, or taxes may apply.

  • These charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Shipping Liability

  • Once the order is handed over to the courier, responsibility for any loss or damage during transport lies with the courier company.

  • In case of issues, customers must contact the courier service directly using their tracking number.

8. Contact

For shipping-related questions, contact us at:
📧 contact@silkbyancuta.com
📞 +40 755 131 576