Terms of service

Effective date: 14.09.2025
Website: https://silkbyancuta.com
Brand name: Silk by Ancuța
Business entity: BELLA BOUTIQUE CONCEPT S.R.L.
Email: contact@silkbyancuta.com
Phone: +40 755 131 576

1. General

By accessing and using this website, you agree to comply with these Terms of Service. These Terms govern the use of our platform, purchases made through the website, and your relationship with Silk by Ancuța.

2. Eligibility

You must be at least 18 years old to purchase from our website.
By placing an order, you confirm that all information provided is accurate and complete.

3. Products and Orders

All products displayed are subject to availability.
We reserve the right to refuse or cancel any order in case of errors, suspected fraud, or product unavailability.
Prices are displayed in EUR/USD/RON depending on market and include applicable VAT where required.

4. Payments

Accepted payment methods will be displayed at checkout (credit/debit cards, PayPal, or other available services).
Payments must be completed in full before products are shipped.

5. Shipping

Orders are shipped within the stated timeframe (usually up to 72 hours for in-stock items).
Delivery times vary by destination and courier service.
We are not responsible for delays or damages caused by third-party couriers.

6. Returns and Refunds

EU customers: have the right to withdraw within 14 days of delivery, provided the packaging is unopened.
US and non-EU customers: we allow returns within 14 days under the same unopened packaging condition.
Return shipping costs are borne by the customer unless the return is due to a confirmed manufacturing defect.
Refunds will be issued within 14 days after receiving and inspecting the returned product.

7. Liability

We are not liable for damages caused by courier services, misuse of products, or unauthorized use of the website.
We do not guarantee that the website will always function without errors or interruptions.

8. Intellectual Property

All content on this website (brand name, logo, images, texts, design) belongs to BELLA BOUTIQUE CONCEPT S.R.L. / Silk by Ancuța.
Copying, distribution, or use without prior written permission is prohibited.

9. Governing Law

For EU and Romanian customers: these Terms are governed by Romanian and EU law.
For US customers: these Terms are governed by applicable US consumer protection and contract law.
Any disputes will first be attempted to be resolved amicably. If not possible, disputes will be resolved in the competent courts of Romania.